Enterprise SLA, Security & Compliance

Certification Standards

1. SOC2 Type II, ISO 27001 & HIPAA Compliance

NEXUS undergoes continuous annual third-party audits for SOC2 Type II (Security, Availability, Confidentiality) and ISO/IEC 27001:2022 information security certification. For healthcare and biopharma clients, all deployed multi-agent pipelines strictly adhere to HIPAA Business Associate Agreement (BAA) requirements.

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End-to-end TLS 1.3 encryption in transit and AES-256-GCM encryption at rest.

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Zero persistent storage of unencrypted PII or sensitive corporate financials.

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Quarterly third-party adversarial penetration testing and red-teaming.

Data Sovereignty

2. Air-Gapped AI & Zero Training Clause

We enforce a legally binding Zero Training Guarantee. Your enterprise data, documents, transaction logs, and internal communications are never transmitted to public foundation model providers (such as OpenAI, Anthropic, or Google) unless explicitly requested through dedicated HIPAA-certified private endpoints.

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Self-hosted open-weights models deployed directly within your private VPC / cluster.

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100% client ownership of all fine-tuned LoRA weights and vector embeddings.

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Automated cryptographically verifiable data destruction upon project completion.

Response Matrix

3. Service Level Agreement (SLA) Matrix

Guaranteed response and resolution times backed by contractual service credits for enterprise retainer clients.

Severity Tier	Definition	Response Time
Severity 1 (Critical)	Core production system outage or security incident	< 15 Minutes (24/7)
Severity 2 (Major)	Significant latency degradation or non-critical feature failure	< 1 Hour
Severity 3 (Standard)	General architecture consultation, questions, or minor tweaks	< 4 Hours

Enterprise SLA, Security & Data Sovereignty

1. SOC2 Type II, ISO 27001 & HIPAA Compliance

2. Air-Gapped AI & Zero Training Clause

3. Service Level Agreement (SLA) Matrix

Request Executive Proposal (RFP)